Welfare Officer and Safeguarding Policies

Welfare Officer

Sports Hive and Actonians are meticulous  about safeguarding and promoting the well-being of customers and players.
All our coaches have up to date Disclosure and Barring Service (DBS) checks.

The Welfare Officer is responsible for promoting safeguarding within their venue and working with others to ensure a safe and inclusive environment is achieved.
Samantha Cook is our Welfare Officer, she and her family have played tennis for many years. She lives very close to the club and can be contacted easily. Her role at the club includes receiving and acting on any reported child or adult safeguarding concerns, whether they come from members of the club or members of the public. Her role is to ensure that the Safeguarding Policy is implemented and promoted and that the club follows best practice in safeguarding. Sam says, "I am often at the club. Please come and speak to me if you would like to discuss any concerns you have or any suggestions about how we can make the club sager for all our players. Alternatively, please get in touch by email at welfareofficer@sportshive.co.uk. Regards, Sam"

General rules and Safeguarding Policies

Everyone associated with the centre should show respect and understanding for the safety and welfare of others.
Users are encouraged to share concerns about any aspect of operations and facilities. All players and visitors are expected to abide by the rules of the Centre. (see below)


The court areas are strictly non-smoking except for designated areas.
Dogs are not permitted on courts with the exception of guide dogs.
Riding of bicycles and scooters is strictly prohibited on the courts.
People not playing sports should respect players on court by not making too much noise or causing any distractions.
Any individuals/groups behaving in any way which is abusive, vulgar, racist, sexist, defamatory, sexually orientated or obscene or which will harass, distress, embarrass or inconvenience any person (including staff) or which might restrict or inhibit the use and enjoyment of the facilities by any person will be asked to vacate the Centre and grounds.
Please respect Sports Hive and others' possessions. Sports Hive accepts no responsibility for items lost, stolen or damaged on the premises.
Lost property, balls or equipment found should be handed back to the owner or to reception.
Damage caused whilst at Actonians' is chargeable to the offender(s). To the extent permitted by law, Sports Hive Ltd will not accept responsibility for any injuries incurred during play at Actonians' tennis courts in any weather/ground conditions.
Personal items should not be left on the premises overnight. Appropriate sporting attire should be worn on court and shirts must be worn at all times.
Players are required to wear non-marking footwear when on court.
Coaches must have a Sports Hive Coaching Agreement may provide and/or charge for coaching services. Use of baskets of tennis balls is restricted to these coaches only.

Safeguarding Policies:

Sports Hive Safegarding Policy

Sports Hive and Actonians Safeguarding Statement

Whistleblowing Policy

Diversity and Inclusion Policy

Code of Conduct