GROUP COACHING: COURSES & CAMPS
Registration should be completed prior to the course start date.
Payment must be made upon registration to secure a place.
Places are sold on a first-come first-served basis.
A signed consent form is required for all junior and adult programmes.
Once the maximum number of attendees is reached, a waiting list will be created and attendees contacted if the course is to be extended.
If the maximum number of attendees is not reached, spaces will be sold on pro-rata basis for the remainder of the course.
If a course is undersubscribed or cancelled, the Senior Coach will suggest alternative arrangements to attendees.
A missed session (2 maximum per course) may be caught up only via another suitable session at the discretion of the Senior Coach. The arrangement must be made in advance. Missed sessions may not be transferred to weekend drop-in sessions.
Missed sessions will not be credited unless there are exceptional circumstances e.g. doctor’s note and will be at the discretion of Sports Hive.
Junior Camps will run for the scheduled time irrespective of the weather. Play will continue in the rain whenever safety is not compromised. If necessary, coaches use wet weather resources to aid off court learning.
Players must inform us of any medical condition, or disability, which may be relevant to the child booked onto a course. Parents must also notify us of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion.
We reserve the right to refuse entry to a course or advise a more appropriate session if any participant is found not to be of the correct age/ability, or is unable to complete a course due to being in the incorrect age/ability group.
We are unable to accept replacements in lieu of your booking.
In exceptional circumstances and where camp/course capacity allows; the Senior Coach and staff may authorise for an attendee to transfer the reservation to/from another term.
If the weather forecast prior to the session is poor, any decision to cancel will be made by the Senior Coach as late as is reasonably possible. Whenever possible, customers will be sent an email/text once a decision to cancel has been made. As a last resort customers should call the coach for an update. Please bear in mind difficulties in trying to predict the British weather. Our overall intention is for as many sessions as possible to go ahead.
If a session runs over two thirds of the designated time and is interrupted due to weather conditions, the session is considered a full session and no credit will be issued. If a session is interrupted due to bad weather conditions before half of the session is completed, the player can request a credit note to be applied to their account.
In the unlikely event of insufficient numbers, we reserve the right to cancel courses 3 days in advance of the start date. A credit will be applied to customer’s account.
Cash refunds are limited to exceptional circumstances and can be requested via a Refund Request Form completed by the player/parent.
If you wish to cancel a course or camp, the following arrangements apply:
- Course/camp registration cancelled more than 14 days before the first session will be charged an administrative fee of £7, and refunded 100% minus the administration fee;
- Registration cancelled fewer than 7 days before the event will not be eligible for a refund, but may transfer to a future course.
GROUP COACHING: DROP-IN SESSIONS
Places are sold on a first-come first-served basis to the maximum number of places allowed by the coaching ratios.
The coaching staff will advise any attendee of a more appropriate session available if necessary.
Players/parents are advised to ask the coach with regards to playing standard or suitable sessions.
Payment for drop-in sessions must be made upon booking prior to the session.
Drop-in sessions cannot be booked in advance.
All children booked onto junior courses are fully supervised, but we cannot undertake to supervise children using the courts at other times.
All children booked onto junior courses and camps must bring appropriate weather protection on court at the beginning of the session. They are not permitted to leave the court without permission from the coach.
Permission for children to go home alone must be given in writing. If written permission is not received and contact cannot be made with parent/guardian, we will keep the child until they are picked up or contact is made.
Individual coaching sessions are arranged directly with the coach concerned and payment is made directly via the coach who will be responsible for booking the court.
Coaches are responsible for attending any session they have arranged.
Further quality assurance, coaching promise and guidelines are accessible online and on the Centre’s noticeboards.
Any coaches who are not contracted by Sports Hive have to vacate courts immediately.